Introduction
There are a variety of ways you can work with us so we can support you to be successful with Talis Aspire. This article outlines the ways in which we engage with our users.
Following implementation
When a University moves from implementation to day to day support, Talis will continue to work with you to support your success. For more details, please see our article on Implementation, nearing the end, what's next?
Support tickets
You are able to learn more about our support process in our article: What happens when I raise a support ticket? (article).
If you want to track the open support tickets for your university, see our support article on: Support ticket notification for all tickets raised by the University.
Catch up calls
We work to understand your University's key strategic objectives and how we can support you being successful. Calls are always followed up with notes, which provide links to relevant support articles and webinars we may have discussed on the call.
These calls are an opportunity to discuss any open tickets on our support site and we can guide you to universities to 'buddy up' who have faced similar challenges, for example, if you would like tips on academic engagement and marketing.
If you have team changes within the library, we can support by changing the format of our calls to a webinar, for example, to guide through any particular area of functionality in the system and increase the frequency when required.
Webinars & Community Space
We have a wide range of webinars, presented by both our user community and Talis on updates and topical areas. This gives you the opportunity to ask questions of both Talis and the collective expertise of our community of users. Our previous monthly Product Update webinars can be viewed here. If you'd like to view all previous webinar content, you can visit our YouTube channel here.
In 2024, we launched our Technology from Sage Community Space. This gives you the opportunity to connect with other universities and librarians also using Talis Aspire. To learn more about our community space, please visit this support article: TfS Community Space uses the Discord platform.