Report a broken link from a reading list

The report broken link functionality is now available on the New List View. If you've not already transitioned to the New List View, please discuss this with us in a support ticket.

Reporting a broken link on a reading list

To report the broken link or error, click the item's action button and select 'Report broken link'.

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This will open a modal over the top of your page so you don't lose where you are up to on the list. This details the item, allowing you to visually check that you are reporting an issue with the correct item from the list.

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If you want to add your email address or more details to the report, click the 'Get notified or add details' link. This adds a text box for you to include these details, for example:

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This then emails the report to the mailing address(es). The email contains details and a link to the reading list item, the list it appears on, and the additional information and contact details (if included). Here is an example:

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Enabling for your institution

To enable, please raise a support ticket - remember to include the email address(es) you'd like these reports to be sent to.  We recommend adding a centralised mailing address for library support (eg. LibAnswers, reading lists team address, etc. ) to ensure the reports are seen and actioned. The recipient addresses for these reports can be updated at any time via a support ticket.

FAQ's

Question: Can we force reporters to use their University preferred email communication?

Answer: To use Report Broken Link, and prevent spam, all reporters will need to at least be signed in. Due to customer feedback some years ago we changed the behaviour so that for certain tasks such as to 'View Digitisations' students had to login but we relaxed the need for a profile, as this was seen as a barrier. This means we have students without profiles. So there are three categories of users we aimed to cater for.

  • The first users are with or without profiles, who may wish to report that a link is broken but don't want a follow-up, the passive reporter, I had an issue but I moved on.
  • The second user type is wanting a response but has not set up a profile and doesn't wish to desire to do so, they can complete an email address for this onetime task.
  • The third user has a profile or the University is using automatic profile creation, they wish to be notified and may have further detail, in this case, their email address is auto-completed from their profile and they are unlikely to change this detail.

If you want to ensure users are registering their university emails then please consider automatic profile creation.

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