We are often asked about the difference in the data on requests on the Home Screen, to the figures in the request queues
When accessing Referred from the home screen and clicking view requests the page URL looks like this
So that means all referred except Copy Pending, that have a Needed by date in the past so - Overdue.
Copy pending is a reason something is referred
Copy Pending has it's own view from the home screen, and the URL looks like this
You will also note the &needed_by=-1 parameter in the URL, this is dependent on selected value above the Requests overview, it defaults to the Overdue option on the home screen. The options are:
- Needed within 7 days
- Needed within 14 days
- Needed within 30 days
- Needed anytime
However from the Requests menu> Referred requests
The page URL looks like this as it includes Copy Pending
In the Requests menu> Referred requests queue this is defaulted to Due anytime
The data will have different numbers unless you use the filters so that the data is looking at the same status, reason and needed by dates.