We officially support the current version and last preceding versions of Firefox, Chrome, Safari and Microsoft Edge. We will, however, try our best to support outside these browser versions, this is dependent on the technology we are using as it is not always possible to support older versions.
How to check your browser version
The most common place to find this information is from a screen within your browser titled 'About'. You can usually access this from within your web browser main menu or by clicking the name of the browser in the top menu bar. This screen will also inform you if you are on the latest version and to check for updates.
What are the latest versions?
You can check this on external sites such as browse happy.
When raising a support ticket it is always useful to know the following information:
- the browser and version you are experiencing the issue in,
- how many people are experiencing the issue,
- if you can see the issue in another web browser (ie. if you are using Edge, is the same issue present when you use Chrome).
- if you have any content blockers or extensions installed in your browser/s
The support article is very useful. Recently this has been raised often as we have a growing number of academics using MS Surface Pro's as their primary device and Edge is the default browser.
We would be keen to see a TA supported permanent solution available asap.
Hi Jon, Your team have a support case in regarding this and will be updated when we have information on the investigation.