How to produce SAML attributes when asked by a Talis support consultant

If you or one of your colleagues are having difficulty logging onto the system for any of the following reasons:

  • Being asked to create a new profile 
  • Identifying you have more than one profile 
  • Receiving an error message 
  • Loss of roles or permissions
  • Loss of bookmarks or associated lists

Please raise a support ticket including the effected users SAML attributes.  This is so the issue can be fully investigated and rectified swiftly.

This is how you can get your SAML attributes:

  • Log in to Talis as the affected user or ask your colleague who is reporting the issue to log into Talis
  • Go to the following location, using your tenancy base within the URL, for example for Broadminster University:  http://readinglists.broadminster.ac.uk/saml/attributes or https://broadminster.rl.talis.com/saml/attributes
  • Copy the on-screen text and paste it into the existing support ticket (Do not send a screenshot - the image can be compressed making the data hard to accurately read).
  • Talis Support will investigate your profile for you and let you know what action needs to be taken.

 

For further information on user profiles see the article: Your user profile in Talis Aspire Reading Lists

 

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