How to produce SAML attributes when asked by a Talis support consultant

If you or one of your colleagues are having difficulty logging onto Talis Aspire Reading Lists for any of the following reasons:

  • Being asked to create a new profile,
  • Identifying you have more than one profile,
  • Receiving an error message,
  • Loss of roles or permissions,
  • Unable to edit lists on the New List Edit interface,
  • Loss of bookmarks or associated lists.

Please raise a support ticket and include the affected users SAML attributes. This is so the issue can be fully investigated and rectified swiftly.

This is how you can get your SAML attributes:

  • Log in to Talis as the affected user or ask your colleague who is reporting the issue to log into Talis
  • Go to your reading list tenancy homepage and use this link: https://rl.talis.com/3/TENANCY/user_debug
  • Replace 'TENANCY' with your Tenancy shortcode, eg.
    from: https://rl.talis.com/3/TENANCY/user_debug
    into: https://rl.talis.com/3/broadminster/user_debug
  • Copy the on-screen text and paste it into the existing support ticket (Do not send a screenshot - the image can be compressed making the data hard to read).
  • Talis Support will investigate your profile for you and let you know what action needs to be taken.

For further information on user profiles see the article: Your user profile in Talis Aspire Reading Lists.

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