How to produce SAML attributes when asked by a Talis support consultant

If you or one of your colleagues are having difficulty logging onto Talis Aspire Reading Lists for any of the following reasons:

• Being asked to create a new profile,
• Identifying you have more than one profile,
• Receiving an error message,
• Loss of roles or permissions,
• Unable to edit lists,
• Loss of bookmarks or associated lists.

Please raise a support ticket and include the affected users SAML attributes. This is so the issue can be fully investigated and rectified swiftly.

This is how you can get your SAML attributes:

1. Log in to Talis as the affected user or ask your colleague who is reporting the issue to log into Talis
2. Go to your reading list tenancy homepage and use this link:
   1. EU and APAC: https://rl.talis.com/3/TENANCY/user_debug
   2. Canada: https://rl.ca.talis.com/3/TENANCY/user_debug
3. Replace 'TENANCY' with your Tenancy shortcode, eg.
   from: https://rl.talis.com/3/TENANCY/user_debug
   into: https://rl.talis.com/3/broadminster/user_debug
4. Copy the on-screen text and paste it into the existing support ticket (Do not send a screenshot - the image can be compressed making the data hard to read).
5. Talis Support will investigate your profile for you and let you know what action needs to be taken.

For further information on user profiles see the article: Your user profile in Talis Aspire Reading Lists.