Many university libraries within the UK work towards gaining the Customer Service Excellence awarded by the Government. To find out more about the award click here.
Manchester Metropolitan University (MMU) have recently been re-assessed and gained their re-accreditation. Their submission also won them a Compliance+ award in five areas with one being for their work on reading list engagement.
Rachel Fell from MMU shared with us how she and her team presented their use of engagement with reading lists as part of their portfolio and how they are looking to move forward with continuing their engagement.
As well as listening to the webinar you can see more on MMU's award here.
If you too are applying for your Customer Service Excellence award and would like to find out a few tips on how to gather evidence including your use of reading lists then do listen to this webinar.